Customer Operations Associate – Uganda

Customer Operations Associate job description. Direct contact between Turaco and customers/policy holders. Explain insurance products, benefits, payment methods, and claims processes to customers. Upsell and cross-sell other products that are useful to the customer.

Requirements

• Telesales: engage with 100 customers daily on the phone to upsell or cross-sell Turaco products
• Contact Center: explain technical product features and answer customer questions
• Product Knowledge: learn and understand all Turaco products and partnerships
• Claims Administration: initiate, investigate, and process claims

Benefits

• Opportunity to work with a high-growth fintech start-up in Africa
• Chance to be part of a team that reflects the world around it
• Competitive compensation and benefits