Digital Sales Center Performance and Go-to-Market Lead

About The Role

As the Performance Lead for our Delivery Sales Centre (DSC) in EMEA, you’ll play a pivotal role in bringing Uber’s global DSC strategy to life across diverse country markets. You’ll act as the connective tissue between global initiatives and local execution-ensuring our restaurant acquisition and growth efforts are adapted to regional realities, operationally sound, and delivering impact at scale.

This role is ideal for someone who thrives in fast-paced, matrixed environments and is passionate about translating strategy into execution. You’ll be driving measurable outcomes across BPO-led teams while shaping the future of how Uber Eats grows its merchant base in EMEA.

What You’ll Do

• Drive Local Strategy Execution Adapt and implement the EMEA DSC strategy to align with country-specific business priorities, commercial dynamics, and regulatory environments.
• Lead BPO Performance & Partner Management Oversee and coach external BPO sales teams across multiple geographies, ensuring consistent delivery against acquisition, onboarding, and retention KPIs.
• Own GMV Growth for SMB Segment Take full ownership of DSC-driven Gross Merchandise Volume (GMV) performance in your countries. Diagnose challenges, uncover opportunities, and proactively drive performance improvement.
• Lead Go-To-Market Execution Design and launch new DSC initiatives in coordination with cross-functional stakeholders. Ensure timely rollout, fast feedback loops, and scalable impact.
• Leverage Data to Optimize Sales Outcomes Analyze funnel metrics to improve conversion, identify performance levers, and enable coaching at the BPO and team lead level.
• Foster Cross-Functional Alignment Act as the primary DSC representative for local Ops, Sales, and Marketing teams. Build a strong two-way communication flow between central DSC leadership and in-country teams.