Customer Experience Advocate I

Customer Experience Advocate I interacts directly with customers to provide a quality experience and handle customer inquiries, order processing, and complaints in a contact center environment.

Requirements

• High school diploma or equivalent
• One to two years customer service experience
• Ability to work independently and within contact center teams
• Good problem-solving skills
• Good judgment and independent decision making
• Positive attitude and excellent interpersonal and listening skills
• Effective communication in English
• Efficient and accurate use of computer-based tools and programs

Benefits

• Medical, dental, vision, flexible spending and health savings accounts
• 401(k) retirement savings plan
• Paid days off such as parental leave, military leave, vacation/paid time off, sick leave
• Paid holidays
• Disability coverage