Customer Success Manager

As a Customer Success Manager at UiPath, you’ll be the driving force behind our customers’ success in their AI-powered transformation journeys. You’ll strategically guide customers through their post-sales experience, ensuring they achieve their desired outcomes and maximize the value of our automation solutions.

Your role will be pivotal in building strong relationships with clients, positioning you as a trusted advisor in their automation strategies. Develop and own comprehensive value delivery plans aligned with customers’ stated objectives, orchestrating end-to-end adoption from planning to realization.

Serve as the primary point of contact for clients, building strong relationships and understanding their unique needs to tailor success strategies.

Lead cross-functional teams to ensure timely and successful implementation of automation solutions, coordinating various internal and external workstreams.

Advise customers on best practices for defining, delivering, and realizing value that aligns with their goals. Cultivate and maintain strategic relationships with key clients, becoming their trusted advisor on automation strategies.

Collaborate with internal teams to ensure a unified, customer-centric approach and effectively communicate client expectations. Stay current with industry trends and emerging technologies, contributing to thought leadership and sharing insights to drive innovation.

Requirements

• 5+ years of experience in customer success or consulting roles, with a proven track record of driving customer satisfaction and retention.
• Fluency in English required; fluency in Spanish highly preferred.
• Experience with professional services and support/services attach motions.
• Strong background in a high-growth technology company, preferably in the SaaS or RPA space.
• Excellent communication and interpersonal skills.
• Data-driven mindset with the ability to make informed decisions and drive results.

Nice-to-have Skills

• Experience in operational and technical best practices for executing automation and driving transformation.
• Bachelor’s degree in business, technology, or a related field (MBA preferred).
• Strategic thinking skills with the ability to navigate ambiguity and lead through influence.

Maybe you don’t tick all the boxes above—but still think you’d be great for the job? Go ahead, apply anyway. Please. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.