Associate Sales Process Specialist (Inside Sales)

Engages with customers via telephone or electronic inquiries to address inquiries and admin-related activities, coordinates pre- and post-sale actions to ensure customers are meeting TIC certification requirements and product or service adoption timelines, and supports account managers & SE/ISEs by performing admin-related tasks.

Requirements

• Work within standard operating procedures under supervision to develop and share quotes using standardized pricing tools
• Client follow-up and aid in turning quotes into orders
• Process quotes into Orders using ERP
• Track account history and supply data from internal sources as requested by account owners and representatives to facilitate deeper knowledge of account and account opportunities
• Collaborate with internal resources to resolve customer inquiries and ensure that the customer receives the proper message to ensure complete understanding and results requested
• Build an internal UL problem-solving network and proactively engage internal personnel to anticipate problems, improve delivery, and develop solutions that improve ULS’ customer experience
• Meet established timelines for pre-and post-sales activities.