Sales Development Representative

Uniphore is one of the largest B2B AI-native companies—decades-proven, built-for-scale and designed for the enterprise. The company drives business outcomes, across multiple industry verticals, and enables the largest global deployments.

Uniphore infuses AI into every part of the enterprise that impacts the customer. We deliver the only multimodal architecture centered on customers that combines Generative AI, Knowledge AI, Emotion AI, workflow automation and a co-pilot to guide you. We understand better than anyone how to capture voice, video and text and how to analyze all types of data.

As AI becomes more powerful, every part of the enterprise that impacts the customer will be disrupted. We believe the future will run on the connective tissue between people, machines and data: all in the service of creating the most human processes and experiences for customers and employees.

Uniphore, an early leader in Conversational Service Automation (CSA), is looking for a superstar Sales Development professional.

Sales Development Representative Role:

In this position, you will engage with prospects across all channels, driving pipeline via both inbound (marketing) and outbound (cold) programs. You will also schedule and hold qualification calls with prospects within our defined ICPs, resulting in and driving high velocity net new pipeline. This position has career growth potential within the team as well as feeding into closing roles and other cross functional roles as we scale.

Responsibilities:

• Following up on marketing campaigns and inbound inquiries
• Schedule meetings and product demos for the Enterprise Sales Directors
• Use good judgement when ascertaining if inquiries are qualified and route/book meetings with the appropriate sales reps
• Manage inbound MQLs and properly disposition them
• Understand Uniphore’s product offerings and effectively communicate and apply them to prospect requirements
• Accurately enter, update, and maintain daily activity and prospect information in com, including comprehensive and up-to-date client information
• Achieve and exceed monthly quotas and objectives
• Work closely with Sales and Marketing team members to achieve organizational goals
• Ensure inbound requests and opportunity hand-offs to sales, business development, and support are successful and exceed customers’ satisfaction

Qualifications:

• Highly performing individuals who treat sales as a professional sport requiring the constant application of effort and learning.
• 1+ years of full-time sales development experience and/or Inside Sales
• Passionate about customer service and growing a sales career
• Articulate, curious and energetic
• Conscientious and a team player

Preferred Qualifications:

• Bachelor’s Degree is a plus
• Previous experience in the customer care or AI, ML etc.
• Strong technical acumen is a plus
• Familiarity with comCRM tool and LinkedIn/prospecting tools

Our Benefits & Employee Value Proposition:

• Access to LinkedIn Learning
• Global Wellness Program – Wellness for you
• Global Reward Platform – U Rock
• Hybrid work culture
• Uniphore Annual Bonus Scheme
• Competitive annual leave and flexible working arrangements
• Health cash back program

Uniphore is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.

For more information on how Uniphore uses AI to unify—and humanize—every enterprise experience, please visit www.uniphore.com.

All applicants – to review our privacy notice, please click here

Information regarding recruiting and phishing scams:

Employment offers will always be made by a Uniphore hiring manager or Talent Acquisition team member with a @uniphore.com email address only. We will never text you about an employment opportunity, interviews or employment offers, and we do not make job offers after only one interview. Additionally, we will never ask you to provide funds for onboarding, supplies or anything else, nor we will ask you to submit your personal information (date of birth, passport details, banking information, social security number, etc.) as part of the interview process. If you are receiving an employment inquiry or employment offer from a non Uniphore.com email address, please assume it is spam. If you believe you have been a victim of a phishing or false employment scam, you may want to report this incidents to the FBI iC3, or visit the Department of Homeland Security’s Cyber Smart website to learn how to report such scam.

Tagged as: Sales Development