Customer Success Manager, Digital

The Customer Success Manager, Digital will manage a high-volume, tech-touch book of business, delivering best practices for workflows and onboarding strategies, and leveraging digital tools to achieve customer satisfaction at scale. The role requires a creative and strategic mindset, with experience in customer success, process development, and resource creation.

Requirements

• 3+ years of professional work experience
• 2-4 years of customer success or related work experience
• Experience managing revenue and an ability to learn new technologies
• Experience in process development and resource creation/management
• Analytical ability to leverage data to drive creative decisions and recommendations

Benefits

• Medical, Dental, and Vision
• Wellness
• Flexible Time Off
• Paid Parental Leave
• Employee Resource Groups
• Spending Accounts
• 401(k) + Employer Match
• Additional Benefits