Customer Success Manager

UpGuard is hiring a Customer Success Manager to onboard and manage customers to ensure they understand how best to use UpGuard effectively to meet their goals. The ideal candidate will have experience in customer success, project management or account management, and an understanding of cyber risk management or risk management frameworks.

Requirements

• 2+ years’ experience in customer success, project management or account management
• An understanding of cyber risk management or risk management frameworks
• Located within US Eastern Timezone
• Experience with supporting and building customer relationships in a scalable manner
• Highly organized with the ability to update existing documentation and document new processes
• High-level of proficiency in the English language, both written and spoken
• The ability to work cross functionally with many internal groups and be a team player
• Curious and willing to learn

Benefits

• Monthly Lifestyle subsidy
• WFH set-up allowance
• $1500 USD annual Learning & Development allowance
• Annual leave
• 18 weeks paid Parental Leave
• Personal Leave Allowance
• Fully remote working environment
• Top-spec hardware
• Generative AI subsidy