Digital Customer Success Manager

UpGuard is seeking a Digital Customer Success Manager to lead high-volume customer success in the APAC region. The ideal candidate will have a commercial mindset and technical expertise in cybersecurity or a related field. The role involves managing customer journeys from onboarding to renewal, scaling platform adoption, and driving upsell opportunities.

Requirements

• 3-5 years of experience in Customer Success or Account Management
• Proven track record of managing high-volume portfolios via digital-first strategies
• Strong commercial mindset
• Technical familiarity with CRM and automation platforms
• Exceptional verbal and written English skills
• Analytical proficiency in interpreting large datasets and customer health signals

Benefits

• Monthly Lifestyle subsidy
• WFH set-up allowance
• $1500 USD annual Learning & Development allowance
• Annual leave
• 18 weeks paid Parental Leave
• Personal Leave Allowance
• Fully remote working environment
• Top-spec hardware
• Generative AI subsidy
• Health Insurance