Shield Customer Success Manager

Shield Customer Success Manager position supporting large customers in the territory of Davenport, IA, Chicago, IL, Rockford, IL, and Milwaukee, WI. The ideal candidate will excel at building strong business collaboration, understanding complex business needs, and aligning solutions to meet those objectives.

Requirements

• Issue Management: serve as the primary point of contact and advocate for assigned accounts
• Value Creation / Strategic Engagement: proactively engage existing customers to identify and mitigate risks
• Analytics / Reporting: analyze customer mix and performance metrics to support balanced retention efforts

Benefits

• Medical/prescription drug coverage
• Dental & Vision Benefits
• Flexible Spending Account
• Health Savings Account
• Dependent Care Flexible Spending Account
• Basic and Supplemental Life Insurance & Accidental Death and Dismemberment
• Disability Income Protection Plan
• Employee Assistance Program
• Educational Assistance Program
• 401(k) retirement program
• Vacation
• Paid Holidays and Personal time
• Paid Sick/Family and Medical Leave time as required by law
• Discounted Employee Stock Purchase Program