Contact Center Customer Experience Specialist provides high-level customer service by responding to phone or email inquiries, researching and resolving problems, and obtaining knowledge of products and services. Acts as a liaison between customers and U.S. Bank departments to resolve complex issues.
Requirements
- High school diploma or equivalent
- Nine months of Contact Center customer service training/experience
- 18 months of prior customer service or related experience
- Specialized skill training
Benefits
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals
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