Contact Center Customer Experience Specialist – CMS – Dynamic Schedule

U.S. Bank is seeking a Contact Center Customer Experience Specialist to provide high-level customer service, research and resolve problems, and act as a liaison between customers and various U.S. Bank departments. This role operates in a contact center environment with dynamic schedules and offers a range of benefits, including healthcare, paid vacation, and retirement plans.

Requirements

• High school diploma or equivalent
• At least 18 months of customer service or related experience
• Effective problem-solving and negotiation skills
• Ability to navigate multiple computer systems and software packages

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals