Customer Experience Co-ordinator

Customer Experience Co-ordinator role at Vaillant Group U.K. Ltd in Belper, UK, responsible for planning and coordinating product training, customer communication, and improving customer experience.

Requirements

• Planning and coordinating product training across Centres of Excellence
• Ensuring smooth and professional training sessions
• Managing training resources, waiting lists, and no shows
• Maintaining accurate information in systems, including Salesforce
• Liaising with internal and external customers
• Creating structured processes and maintaining booking information
• Providing ideas and suggestions to improve customer experience

Benefits

• Attractive remuneration package
• 25 days holiday plus bank holidays
• Bonus opportunities
• Onsite Bistro and Coffee Bar
• Family Friendly Policies
• Generous pension scheme
• Death in service benefit
• Subsidised private health care