Customer Success Manager / Senior Expert (m/f/d) Digital B2C Solutions

Customer Success Manager/Senior Expert for Digital B2C Solutions at Vaillant GmbH, responsible for shaping digital customer journeys, improving user experience, and collaborating with Product Owners to embed user perspective. Opportunities for hybrid work, flexible working hours, and professional development. Sustainability-focused company with over 16,000 employees from 70 countries.

Requirements

• Solid professional experience in customer centricity
• Strong user focus and motivation to improve digital products
• Good knowledge of Jira, Confluence, MS Office, Google Analytics, and HotJar
• Extensive experience in international collaboration
• In-depth expertise in user experience analysis and optimization
• User-centered working style, strong communication skills, and project management experience

Benefits

• Hybrid Work
• Flexible working hours
• Attractive remuneration package
• Development programs (GROW, EVOLVE, LEAD, and EXCEL)