We are hiring a hands-on Head of Customer Success to own and run the entire post-sales function across Customer Success, Professional Services, and Customer Support. This role is central to our transformation to an AI-first company, and you will be the bridge between our AI and data ambitions and the customers who stand to benefit most.
Requirements
- Strong experience in Customer Success and/or Professional Services in SaaS
- Proven track record in a hands-on role managing implementations or projects
- Experience leading small teams while remaining highly operational
- Commercial acumen, including pricing, scoping, or deal support
- Demonstrated ability to use AI tools to improve productivity or workflows
- Data-literate and excited about helping customers extract insights from their data
Benefits
- Flexible work arrangement
- Opportunity to work with AI-powered automation and data insights
- Collaborative and lean work environment
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