Customer Success Manager

You accompany the growth of strategic customers and partners through different activities along a holistic customer lifecycle management of a SaaS model

You ensure an efficient onboarding of new SaaS customers

You support strategic customers and partners independently and advise them on the use of selected features of our software platforms

You ensure a sustainable resolution of incidents by orchestrating an end-2-end process with involved departments (e.g. sales, 2nd level support and development)

You prepare relevant key figures for strategic customers and partners and present them in monthly performance dialogues

You like to analyze structured data to support customer success through insights and KPIs.

You act as a central interface for our back-office service