Venn is looking for a sharp, resourceful Customer Operations Manager to manage the operational execution of customer rollouts and ensure smooth, scalable launches. The role involves managing the behind-the-scenes infrastructure that powers our implementations, including rollout timelines, platform configuration, internal task routing, data tracking, and cross-functional coordination.
Requirements
- 3+ years in Customer Operations, Implementation, or Project Management at a SaaS or tech-enabled service company
- Proven ability to manage complex projects and coordinate across multiple teams
- High attention to detail — especially with timelines, client data, and task handoffs
- Clear, professional communication skills (written and verbal)
- Experience configuring SaaS platforms and managing client-facing data or workflows
- A systems mindset — you enjoy improving processes as much as executing them
Benefits
- Health insurance
- Retirement plan
- Generous paid time off
- Stock options
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