Associate Customer Success Manager

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation.

Requirements

• Assist in delivering value to customers by understanding customer outcomes, business challenges, key KPIs, and providing recommendations.
• Support creating and delivering a success roadmap that aligns with each customer’s unique business goals and objectives.
• Help drive product adoption, education, and usage across your portfolio to deliver meaningful business outcomes that ensure all contacts are Verint evangelists.
• Learn and become a subject matter expert on assigned Verint Product Solutions so that you can speak and demonstrate intelligently about the product’s value and usage.
• Assist in the ongoing assessment of the business value being delivered and acknowledged by the client that can be leveraged for renewals and business growth discussions.
• Identify Expansion Opportunities to drive revenue growth.
• Work with the customers to: Increase usage and adoption, ensure retention, and create an environment of customer delight.
• Evaluate the health scores of our customers using tools like Totango and assign a health score to each customer. Document the rationale for each health score assigned.
• Bring intelligent product feedback and recommendations from customers back to the product team.
• Advocate customer needs/issues cross-departmentally.
• Act as one of the functions echoing the voice of the customer within Verint, ensuring that customer feedback and needs are effectively communicated within the organization.

Benefits

• Full time job
• Remote work