The Customer Success Manager is a strategic role that serves as our number one customer and company advocate, striving to become a trusted advisor to the customer and deliver impactful results for our customers.
Requirements
- Bachelor’s degree or equivalent experience
- Minimum of 5-7 years of experience in a customer-facing role focused on Customer Success
- A strong sense of urgency to perform actions quickly
- Proven ability to drive continuous value of our product(s)
- Proficiency in quickly learning and understanding software
- A ‘do what it takes’ mentality
- Detail oriented and a strategic thinker
- Strong team player but a self-starter that can operate independently
- Proficiency in managing diverse tasks concurrently
- Ability to effectively and successfully handle customer service issues and conflict situations
- Successful completion of a background screening process
Benefits
- Competitive salary
- Benefits package
- 401(k) matching
- Retirement plan
- Generous paid time off
- Health insurance
- Dental insurance
- Vision insurance
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