Sr. Customer Success Manager

At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation.

Requirements

• Bachelor’s degree or equivalent experience
• Minimum of 7-10 years of experience in a customer-facing role focused on Customer Success
• A strong sense of urgency to perform actions quickly
• Proven ability to drive continuous value of our product(s), with a passion for customers to help them succeed
• Proficiency in quickly learning and understanding software, with the ability to effectively communicate and demonstrate their capabilities
• A ‘do what it takes’ mentality
• Detail-oriented and a strategic thinker
• Strong team player but a self-starter who can operate independently
• Proficiency in managing diverse tasks concurrently
• Ability to effectively and successfully handle customer service issues and conflict situations