Sales Operations & Support Lead Coordinator

Vertiv is seeking a Lead Coordinator – Order Management to drive operational excellence within the order-to-cash process. This senior-level role supports complex customer orders, manages workflow, and fosters a culture of continuous improvement. The ideal candidate will be a leader in execution, mentoring, and process optimization.

Requirements

• Bachelor’s degree in Business, Supply Chain, Engineering, or related discipline preferred
• Minimum 6+ years of experience in order management within manufacturing or engineering industries
• Deep knowledge of ERP systems (Oracle, SAP, or equivalent), BOM structures, and order configuration tools
• Strong analytical skills with keen attention to detail and problem-solving capabilities
• Excellent communication, stakeholder management, and leadership skills
• Proven ability to manage escalations and lead cross-functional teams toward resolution