The Customer Success Manager – AI & Customer Experience is responsible for managing strategic customer relationships, driving product adoption, and identifying growth opportunities across a portfolio of customers. This role combines traditional customer success responsibilities with a modern, AI-enabled approach to customer engagement, operational efficiency, and data-driven decision making.
Requirements
- 3+ years of experience in Customer Success, Account Management, SaaS Consulting, Customer Experience, or related client-facing roles
- Strong understanding of SaaS customer lifecycle management, adoption strategies, customer health metrics, retention, and renewals
- Experience working with AI-enabled tools, automation platforms, CRM systems, or customer intelligence technologies
- Proven ability to manage strategic customer relationships and executive-level stakeholder communication
- Experience partnering cross-functionally with Product, Engineering, Sales, and Support organizations
- Strong analytical skills with ability to interpret customer data and translate insights into actionable strategies
- Excellent communication, presentation, relationship management, and problem-solving skills
Benefits
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Visa Sponsorship
- Four Day Work Week
- Generous Parental Leave
- Tuition Reimbursement
- Relocation Assistance
To apply for this job please visit recruiting.paylocity.com.
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