As a Customer Experience Coordinator, you will define the customer’s experience through service, focus, and participation, and perfect the experience before, during, and after their time at VEG. You will greet every customer with warmth and urgency, oversee all customer communications, deliver personalized experiences, and provide confidential guidance on financial options and end-of-life decisions.
Requirements
- 2+ years of experience in a customer service role
- Advanced knowledge in computer programs and practice management software
- Highly organized, with strong attention to detail
- A strong communicator; able to interact positively with anyone and everyone
- A strong multitasker, able to thrive amid chaos
- High emotional intelligence, able to read a room and plan and act accordingly
- Adaptable and amenable in high stakes environments
- Availability to work nights, weekends, and holidays on a rotating or as needed basis based on hospital needs
Benefits
- Competitive compensation, including base and 401K match
- Comprehensive health and wellness benefits that start on day one
- Based on your role, you may be eligible for equity after one year of full time, active employment with VEG
- A BIG focus on learning and growth
- Clinical student loan repayment
- Paid parental leave, up to 12 weeks at 100% of regular salary
- Flexible work schedules to support your life outside of work
- Generous employee referral program
- Comfy scrubs, cool VEG swag, and food in the fridge for when you’re hungry
To apply for this job please visit boards.greenhouse.io.
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