Customer Success Director – Brokers

Vitesse is looking for a Customer Success Director to own and grow a portfolio of Tier 1 customers, managing the end-to-end post-sale lifecycle for complex, high-value accounts. The ideal candidate will have a proven track record in Customer Success, Account Management, or similar roles within a B2B SaaS or FinTech/InsurTech scale-up environment.

Requirements

• 8+ years of experience in Customer Success, Account Management, or similar roles
• Proven experience managing Tier 1 customers with high ARR, complexity, and executive stakeholders
• Demonstrated success driving adoption and retention through structured account planning, executive engagement, and roadmap influence across complex customer environments

Benefits

• 25 days Holiday per year
• Hybrid working arrangements
• Contributory pension scheme
• Enhanced Parental leave
• Cycle to Work Scheme
• Private Medical Insurance through Vitality
• Access to Oliva our Mental Health Therapy partners
• Discounted Gym membership
• Financial Coaching with Octopus Wealth
• 2 days of volunteering leave per year
• Sabbatical after 5 years’ service
• Life Assurance – MetLife (UK employees only)