Customer Success Lead – Carriers

Join Vitesse, a treasury and payment partner for insurance, as a Customer Success Lead in London. Lead the Customer Success team and own strategic customer accounts. Drive customer retention, expansion, and value realization.

Requirements

• Proven management experience in B2B SaaS or FinTech/InsurTech scale-up environment
• Strong problem-solving and escalation management capabilities
• Results-oriented with a proven track record of delivering high ROI
• Ability to translate business objectives into actionable customer success strategies
• Strong leadership and player-manager skills

Benefits

• 25 days Holiday per year (increase by 1 day per year to 30 days max) + Bank Holidays
• Hybrid working arrangements
• Contributory pension scheme
• Enhanced Parental leave
• Cycle to Work Scheme
• Private Medical Insurance through Vitality
• Access to Oliva our Mental Health Therapy partners
• Discounted Gym membership
• Financial Coaching with Octopus Wealth
• 2 days of volunteering leave per year
• Sabbatical after 5 years’ service
• Life Assurance – MetLife (UK employees only)