Transforming how GuideWell, Florida Blue, and Triple-S engage with members and organizations. Building a customer experience function from the ground up, with a focus on health journey, clinical experience, journey design, and enterprise leadership.
Requirements
- 10+ years of progressive experience in customer experience, health engagement, or related disciplines
- Deep expertise in CX methodology, including journey mapping and human-centered design
- Proven ability to influence at the executive level and drive change across matrixed organizational structures
- Strong command of CX technology and data platforms, including CRM and AI-enabled service channels
Benefits
- Medical, dental, vision, life and global travel health insurance
- Income protection benefits: life insurance, short- and long-term disability programs
- Leave programs to support personal circumstances
- Retirement Savings Plan including employer match
- Paid time off, volunteer time off, 10 holidays and 2 well-being days
- Additional voluntary benefits available
- A comprehensive wellness program
To apply for this job please visit fa-etum-saasfaprod1.fa.ocs.oraclecloud.com.
Follow us on social media