The Vice President, Customer Experience & Engagement (VP, CXE) will lead the transformation of customer experience and engagement for GuideWell, Florida Blue, and Triple-S, focusing on health journey and clinical experience, journey design and experience innovation, CRM and lifecycle communications, enterprise leadership and governance, and provider and partner experience.

Requirements

Bachelor’s degree in Business, Marketing, Human-Centered Design, Psychology, Behavioral Science, or a related field or additional related work experience
10+ years of progressive experience in customer experience, health engagement, or related disciplines, with at least 5 years at a senior leadership level

Deep expertise in CX methodology, including journey mapping and human-centered design
Proven ability to influence at the executive level and drive change across matrixed organizational structures without direct authority
Strong command of CX technology and data platforms, including CRM and AI-enabled service channels

Benefits

Medical, dental, vision, life and global travel health insurance
Income protection benefits: life insurance, short- and long-term disability programs
Leave programs to support personal circumstances
Retirement Savings Plan including employer match
Paid time off, volunteer time off, 10 holidays and 2 well-being days
Additional voluntary benefits available
A comprehensive wellness program

To apply for this job please visit fa-etum-saasfaprod1.fa.ocs.oraclecloud.com.