Senior Marketing Operations Manager

Hybrid Full TimeRaleigh, NC, United StatesWalkMe

WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today’s overwhelming digital world. Using analytics, engagement, guidance, and automation, WalkMe’s transparent overlay assists users to complete tasks easily within any enterprise software, mobile application or website.

About the Role

WalkMe is looking for a Senior Marketing Operations Manager to support field marketing, strategic events and customer success projects. You will manage the optimization of existing processes and the design and implementation of new processes, to enhance our ability to automate and scale. We are looking for candidates who are passionate about MarTech and growing within the discipline. You will be the liaison for the US Marketing Operations and Field Marketing teams.

What you’ll own

  • Liaison between marketing operations and the global corporate/field marketing team
  • You will work with the sales operations, the finance and the BI departments
  • Understand and simplify technical and business requests and prioritize them
  • Support the Field Marketing team with the ABM effort to drive value at scale
  • Assistance with Virtual and Live Events, Lead Management
  • Report on: Budget, analytics, pipeline
  • Full SFDC Campaign Management, Pardot knowledge is an advantage
  • You will report to the Head of Marketing Operations

What you’ll need to succeed

  • 3+ years of experience in a Marketing Operations, Demand Generation, or Marketing Systems/Technology role required, experience gained in a SaaS organization
  • Proficiency with Salesforce Campaign Management tool
  • Competency with Zoom, On24, Pardot, WordPress, Beepro (or a similar email template creator) and Totango
  • Experience with Addevent, and Tableau
  • Process-oriented
  • High proficiency in Excel (can perform complex functions)
  • Project management experience

What you’ll love about us

  • Comprehensive Health Care Coverage for Medical, Dental, and Vision for our Employees and Families, 401(k) with company matching program, Parental Leave programs, and a vacation policy to encourage a healthy work-life balance.
  • WalkMe offices are open during Covid-19 for those who chose to come (vaccines required) with in-person and virtual social activities to promote positive employee engagement
  • WalkMe is recognized as a Star Performer in DAP for the 2nd year in a row
  • WalkMe helps international companies such as: IBM, LinkedIn, Walgreens, Microsoft, Adobe, Hershey’s, Quest Diagnostics and more!

At WalkMe, we approach Diversity, Equity and Inclusion (DEI) with the same level of collaboration, innovation and accountability that we bring to the rest of our business. We believe in the value of diversity and are committed to ensuring an equitable and inclusive workplace where every employee has an equal opportunity to achieve success.

We’ve made this commitment not only because it’s the right thing to do, but also because we know that having diverse perspectives, experiences and identities on our team helps us to better meet the diverse needs of our global clients. While we’re not yet where we want to be, our goal is to create a workplace as fair and inclusive as our business is category defining. And at WalkMe, we achieve our goals.

TO ALL RECRUITMENT AGENCIES: WalkMe does not accept agency resumes. Please do not forward resumes to WalkMe employees or any other company location. WalkMe is not responsible for any fees related to unsolicited resumes and will not pay fees to any third-party agency or company that does not have a signed agreement with the Company for this specific role.

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