Senior Operations Data Analyst, Post Sales Delivery

WalkMe is looking for a Senior Operations Data Analyst to join the Customer Success Group Operations team. The successful candidate will deliver actionable insights and data-driven solutions to optimize post-sales delivery, working with a diverse cast to guide the growth and performance of post-sales functions.

Requirements

• Build and maintain dashboards for CSG leadership
• Conduct analysis on account segmentation, capacity planning, and coverage models
• Ensure data structures are optimized for accurate reporting, analysis, and insights
• CSG Compensation design, planning, and reporting
• CSG Department and individual performance KPIs reporting
• Develop, document, and maintain CSG standard operating procedures
• Support the enablement of Customer Success Group methodologies
• Partner with cross-functional teams
• Manage CSG Ops requests queue and troubleshoot operational issues
• Strategize and leverage AI capabilities for key business practices

Benefits

• Generous annual leave policy
• Robust retirement contributions
• Health coverage options
• Wellness reimbursements
• Daily BrightBreaks to recharge
• WalkMe’s annual Wellness Month
• RefreshMe Days
• Hybrid work arrangement

Tagged as: Data Analysis