Commercial Employee Customer Care in Sales Operations

Company Description

Approximately 5,000 visionaries, doers and partners work worldwide in the WAREMA Group corporate network on demanding technical solutions in the areas of sun & living spaces as well as plastics & engineering. The WAREMA brand stands for innovative, individually manufactured sun protection systems that guarantee a pleasant room climate and relaxed outdoor living moments. In the modern family business, we place just as much value on the quality of our products as we do on our working environment. You can rely on this from the leading SunLightManager!

Job Description

• You take over the support and assistance of our customers and specialist partners in all technical and commercial matters (by telephone and in writing).
• You are responsible for customer satisfaction, provide direct assistance with customer problems that arise and thus prevent recurring questions.
• As an interface between customer support and specialist departments, you are the voice of the customer and contribute to the continuous development of the department.
• You maintain and document the generated solutions in a knowledge database.
• By evaluating customer inquiries based on key figures, you make a significant contribution to process optimization.

Qualifications

• You have successfully completed commercial vocational training or comparable qualifications.
• You place value on strong customer orientation and building long-term customer relationships.
• You have an openness to technical relationships and a passion for agile working methods.
• You also have good English language skills and are confident in using common MS Office programs.
• Excellent communication skills, social competence and a good understanding of business processes round off your profile.

Additional Information

• You can expect a modern workplace within a motivated team.
• You will receive targeted onboarding and training opportunities for personal development through our WAREMA Academy.
• We offer performance-oriented compensation including attractive social benefits within a rapidly growing company.
• We treat each other on an equal footing, give constructive feedback and maintain an open and trustworthy relationship.