About the Role

As right hand to the COO, you will be at the heart of strategic, operational and structuring projects – with a strong focus on Sales Ops. At WAX, we are in hyper-growth phase, and this internship is a unique opportunity to become one of the future experts in conversational commerce, which is emerging as the future of commerce.

Your Missions

💼 Sales Ops & Business Development

Structure and optimize Hubspot: pipeline, automations, CRM hygiene
Launch outbound campaigns (cold emailing, database enrichment, scraping, etc.)
Set up sales automations to generate leads efficiently
Help prepare commercial meetings with Enterprise accounts
Define growth hacking levers with the COO
Create dashboards & reporting tools to track commercial performance

🤝 Customer Success & Process

Support the structuring of the CSM (Customer Success Management) team
Participate in Hubspot implementation
Help coordinate the CSM team and drive key events
Design processes to improve customer engagement tracking
Set up KPIs & reporting to monitor service usage

🧱 Structuring & Ops

Contribute to implementing internal processes: billing, onboarding, inter-team coordination
Automate recurring tasks to improve efficiency
Identify operational optimization opportunities (customer experience & finance)
Leverage data to drive performance and propose concrete actions

What We Expect From You

Studies in business school or engineering school
Analytical mindset, comfortable with tools like Excel, Notion, Hubspot, Airtable or Zapier
First experience in startup, consulting, VC or in Sales/CS is a big plus
You learn quickly, you are not afraid to test, iterate, and dig to find concrete solutions

Soft Skills

Versatile: you like to touch everything and manage multiple subjects at the same time
Organized and rigorous: you like processes and you know how to follow your projects from A to Z
Autonomous & resourceful: you don’t get blocked when you don’t have the answer, you find it
Team player: you love collaborating and making others better
Tech & data lover: you love automating, structuring, testing, measuring