Sales Operations Manager

Sales Operations & Business Development

• Structure and optimize HubSpot: pipeline, automations, CRM hygiene
• Launch outbound campaigns (cold emailing, database enrichment, scraping, etc.)
• Implement sales automations to generate leads effectively
• Help prepare meetings with Enterprise accounts
• Define growth hacking levers with the COO
• Create dashboards & reporting tools to track sales performance

Customer Success & Process

• Support the structuring of the CSM pole (Customer Success Management)
• Participate in HubSpot implementation
• Help coordinate the CSM team and animate key moments
• Design processes to improve client engagement tracking
• Implement KPIs & reporting to monitor service usage

Structuring & Operations

• Contribute to implementing internal processes: billing, onboarding, inter-team coordination
• Automate recurring tasks to gain efficiency
• Identify operational optimization opportunities (customer experience & finance)
• Leverage data to drive performance and propose concrete actions

Requirements

• Studies in business or engineering school
• Analytical mindset and comfort with tools like Excel, Notion, HubSpot, Airtable or Zapier
• First experience in startup, consulting, VC or Sales/CS is a big plus
• Learn quickly, not afraid to test, iterate, and dig to find concrete solutions

Soft Skills

• Versatile: you enjoy touching everything and managing multiple subjects at the same time
• Organized and rigorous: you like processes and know how to follow your projects from A to Z
• Autonomous & resourceful: you don’t get stuck when you don’t have the answer, you look for it
• Team player: you love collaborating and making others better
• Tech & data lover: you love automating, structuring, testing, measuring

Selection Process

• First fit call with the COO and co-founder (20 min)
• Case study (45-60 min)
• Meeting with co-founders and team over coffee