Technical Account Manager

Role Overview

The role requires someone who can understand customer requirements, translate them into technical solutions, coordinate with internal engineering and product teams, and ensure timely resolution of technical issues.

What You Will Do

Act as the primary technical point of contact for assigned customers, drive customer onboarding, implementation, integration, testing, and adoption of products and solutions, and troubleshoot API, chatbot, integration, configuration, and application-level issues.

Why It Might Be a Fit

The ideal candidate should have hands-on exposure to chatbot technologies, API testing, troubleshooting, integrations, and customer-facing technical support, and strong communication, problem-solving, and stakeholder management skills.

Requirements

• 2–8 years of experience in Technical Account Management, Technical Support, Application Support, Implementation, Customer Success, QA, or a related technical role.
• Strong understanding of Chatbot / Conversational AI platforms and chatbot workflows.
• Hands-on experience with API Testing, particularly REST APIs.
• Good knowledge of Postman or similar API testing tools.
• Understanding of JSON, HTTP methods, status codes, request/response structures, authentication, and API integrations.
• Ability to troubleshoot technical issues and perform basic root-cause analysis.
• Strong understanding of software integrations and system-to-system communication.
• Excellent customer-facing and stakeholder management skills.
• Strong verbal and written communication skills.
• Ability to manage multiple customer requirements, issues, and priorities simultaneously.