Customer Experience Sales Specialist

Job Description

Job Description

AMTRACO is a global holding company headquartered in Franksville, WI, that manages the shared services of HR, IT, and Finance for its operating units. The four distinct operating units owned by AMTRACO are:

• EPSI – a distribution company servicing the surface finishing industry with presence in all major global markets.
• STM – a manufacturer of pressure sensitive adhesive tapes
• FAST – a distributor of tapes and related products for the framing, architectural, signs, and trophy markets.
• SBM – a commercial real estate company that buys, develops, and leases commercial real estate.

This role is in support of our EPSI business.

Key Responsibilities:

• Develop and maintain strong relationships with customers to enhance their experience and satisfaction.
• Work to hit revenue targets and grow business through contacting customers and developing business opportunities.
• Address customer inquiries and resolve issues promptly to ensure a seamless customer journey.
• Analyze customer feedback and market trends to contribute to product and service improvements.
• Prepare and present reports on customer experience metrics and sales performance to management.

Essential Skills:

• Communication and empathy with a proven ability to understand customers needs and convey solutions effectively.
• Analytical skills allowing for quick and informed decisions to improve the customer experience and buying journey.
• Sales acumen demonstrating the ability to identify opportunities and drive revenue without compromising service quality.
• Collaboration showing a proven ability to work effectively with cross functional teams, including marketing and engineering.

Required Skills and Qualifications:

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in sales and customer service, preferably within the distribution or manufacturing sector.
• Strong communication and interpersonal skills to effectively engage with customers and team members.
• Ability to analyze data and trends for strategic decision-making.
• Proficient in CRM software and Microsoft Office Suite. 
• Preferred to have significant experience utilizing HubSpot.

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