Customer Service Representative- Inside Sales

Job Description

Job Description

Description:

The Customer Service Representative – Inside Sales is responsible for supporting customer engagement, lead qualification, and account management activities that drive revenue growth. This role serves as a primary point of contact for both new and existing customers and works closely with field sales and operations teams to ensure a smooth and consistent customer experience.
The Customer Service Representative – Inside Sales will contribute to and support business operations through the following duties and responsibilities:

• Responds promptly to inbound inquiries and qualifies leads for potential fit
• Conducts outbound calls and follow-up activities to nurture existing accounts and pursue new opportunities
• Maintains accurate and complete records of all customer interactions in the CRM system
• Assists customers with onboarding, training, and placing product orders
• Collaborates with sales and operations teams to resolve customer issues quickly and effectively
• Prepares quotes, processes orders, and provides product information as needed

Requirements:

Qualifications include:

• 2+ years of customer-facing or sales-related experience
• Strong verbal and written communication skills
• Proficiency with CRM systems and Microsoft Office Suite
• Ability to multitask and manage time effectively in a fast-paced environment
• Team-oriented with a proactive, problem-solving mindset

Tagged as: Lead Scoring