Customer Success Manager

Job Description

Job Description

Salary:

At Coviance, were on a mission to simplify and modernize lending for financial institutions through our innovative technology. As aCustomer Success Manager, youll be the trusted partner helping our customers get the most value from our solutionsdriving adoption, retention, and ultimately their success.

What Youll Do

• Build and maintain strong relationships with your customersserving as their go-to advisor for all things Coviance.
• Partner with customers to help them achieve their goals and realize real business value through our technology.
• Lead onboarding and ensure a seamless experience from the start.
• Monitor account health and engagement, spotting opportunities to add value or address challenges early.
• Collaborate cross-functionally with Implementation, Sales, and Product to deliver an exceptional customer experience.
• Host customer training sessions and webinars to drive product knowledge and adoption.
• Identify opportunities to expand services and share those insights with our sales team.

What Youll Bring

• 3+ years of experience in Customer Success, Account Management, or Relationship Management.
• Excellent communication and relationship-building skillsyoure comfortable leading conversations with everyone from frontline users to executives.
• Strong organizational skills and the ability to juggle multiple priorities in a fast-paced environment.
• Proficiency in CRM tools and Microsoft Office Suite.
• Bonus: Experience in lending or working with financial institutions.

Why Coviance

• A people-first culture that values growth, collaboration, and authenticity.
• A chance to make a real impact by helping our customers thrive and shape the future of lending technology.
• Hybrid flexibility and a team that truly supports one another.