Customer Success Manager – Interiors

Job Description

Job Description

Benefits:

• Company parties
• Opportunity for advancement
• Paid time off
• Training & development

Key Responsibilities:

– Serve as the primary relationship manager for key US-based clients, ensuring seamless communication and exceptional client experience.

– Build and nurture strong client relationships, fostering trust and long-term engagement with senior stakeholders and decision-makers.

– Handle client escalations and complex issues proactively, ensuring timely resolution and client satisfaction.

– Manage the end-to-end client lifecycle – from onboarding and project execution to renewals, upselling, and repeat business.

– Identify and capitalize on opportunities for account growth, cross-selling, and revenue expansion.

– Collaborate closely with internal teams (design, project management, finance, and marketing) to ensure smooth execution and delivery excellence.

– Track account performance, analyze client feedback, and share actionable insights with management.

– Prepare and deliver customized presentations, proposals, and reports tailored to client objectives.

– Maintain up-to-date records of client interactions and progress through CRM systems.

– Stay updated on market trends, competitor activities, and business opportunities within the US commercial interiors and real estate space.

Educational Qualifications:

– Graduate/Postgraduate degree from a Tier 1 institution specialization in Marketing, Business Management, or a related field preferred.

– Strong academic record throughout education.

Work Experience:

– 6+ years of experience in Key Account Management, B2B Sales, or Client Relations, preferably within the corporate interiors, design, or real estate industries.

– Proven track record in client retention, revenue growth, and relationship management with international clients (preferably US-based).

– Experience working with corporate clients, global stakeholders, and channel partners is preferred.

Functional Knowledge & Technical Skills:

– Deep understanding of account management, client servicing, and escalation management.

– Proficiency in MS Office (Word, PowerPoint, Excel) and CRM tools.

– Ability to interpret business insights, create account growth strategies, and manage client expectations effectively.

Behavioral Competencies:

– Exceptional relationship-building and client-handling skills.

– Strong communication, negotiation, and conflict resolution abilities.

– Highly self-motivated, target-driven, and proactive in managing client needs.

– Flexible and adaptable to global time zones and fast-paced business environments.