Customer Success Manager

JOB DESCRIPTION

The Client Success / Account Manager serves as the primary point of contact for ShipLogiQ's 3PL clients. This role ensures smooth onboarding, ongoing operational success, SLA compliance, and long-term client satisfaction.

Key Responsibilities

· Serve as the main liaison between clients and warehouse operations

· Manage new client onboarding and implementation

· Monitor SLAs and operational KPIs

· Provide regular reporting on inventory, fulfillment, and performance

· Handle client escalations and issue resolution

· Coordinate internally with warehouse managers to meet client needs

· Identify upsell opportunities for additional services (VAS, freight, storage)

· Conduct regular client check-ins and business reviews

REQUIRED SKILLS AND EXPERIENCE

· 3+ years experience in 3PL, logistics, or supply chain account management

· Strong communication and relationship management skills

· Understanding of warehouse operations and fulfillment workflows

· Experience working with WMS and reporting tools

· Highly organized and customer-focused

COMPENSATION

This position is paid at an hourly rate between $25-$30 per hour.