Inside Sales Representative and Customer Service Representative

Job Description

Job Description

Benefits:

• Employee discounts
• Opportunity for advancement
• Paid time off
• Bonus based on performance
• Company parties
• Competitive salary

Inside Sales and Customer Service Representative

About Us

At Mr. Handyman, we are a team of licensed general contractors serving homeowners with high-quality repair and remodeling services. We take pride in being a trusted resource in the community, delivering top-tier craftsmanship with a personal touch. Our mission is to provide a seamless, professional, and detail-driven experience that turns first-time customers into lifelong clients.

Position Overview

We are seeking a self-motivated, detail-oriented Inside Sales and Customer Service Representative who thrives in a fast-paced environment and is passionate about delivering an exceptional customer experience. The ideal candidate will be a confident communicator, highly organized, and experienced in turning inquiries into booked appointments. If youre comfortable speaking with homeowners, enjoy solving problems, and have a strong sales background, wed love to meet you.

Key Responsibilities

• Serve as the first point of contact for prospective and existing customers via phone, email, and online platforms.
• Build trust and rapport with customers by actively listening to their needs and recommending our services as the ideal solution.
• Convert incoming leads into booked jobs through effective communication, follow-up, and relationship-building.
• Accurately enter and update customer information and job details in ServiceTitan.
• Ensure all appointments, notes, and follow-ups are scheduled without missing any important details.
• Handle rescheduling, cancellations, and service-related questions with professionalism and empathy.
• Provide detailed explanations of our services, pricing, process, and availability to homeowners in a clear and friendly manner.
• Collaborate with technicians and management to ensure customer expectations are met and exceeded.
• Follow up on open estimates and unsold jobs to maximize revenue opportunities.
• Participate in team meetings, training sessions, and performance reviews to continuously improve skills and processes.

Required Qualifications

• 5+ years of inside sales experience in home services, contracting, or a similar field.
• Proficiency with ServiceTitan is required including scheduling, CRM management, and dispatching workflows.
• Excellent phone and interpersonal skills, with the ability to connect with a wide range of homeowner personalities.
• Strong written communication and organizational skills.
• A proven track record of meeting or exceeding sales goals.
• Ability to work independently and take initiative without constant supervision.
• Comfortable handling multiple tasks while maintaining attention to detail.

What Were Looking For

• A proactive problem-solver who wants to help customers feel at ease and confident in choosing our team.
• Someone who understands that sales is about solving problems and building trust, not just closing deals.
• A team player who is committed to excellence and consistency.
• A fast learner who embraces new tools, feedback, and challenges.

What We Offer

• Competitive base pay plus commission/bonus opportunities.
• Training and support to help you succeed and grow.
• A team-oriented, supportive work environment.
• The chance to work for a reputable, insured, and fully licensed general contracting company.
• Opportunities for advancement as we continue to grow.

To Apply:
Send your resume and a short message explaining why you're the perfect fit for this role to (Insert Email or Application Link).

Benefits:

• Paid weekly
• Paid 6 holidays
• Bonus opportunities
• Opportunity for long term growth

We are actively interviewing for this position – Apply today and our hiring manager will follow-up!