Customer Success Manager

We are looking for an experienced and strategic Enterprise Customer Success Manager to join our growing team in Singapore.

In this role, you will own and drive the success of a portfolio of high-value enterprise customers across the entire post-sale lifecycle – from onboarding and implementation to long-term value realization, retention, and expansion.

You will act as a trusted advisor to senior stakeholders, ensuring customers achieve measurable business outcomes while identifying opportunities to deepen partnerships and drive growth.

:Shipping accounts for over 90% of global trade, yet the industry remains decades behind in digitization and automation. Operating safely and efficiently in congested ports and high-traffic sea lanes is becoming increasingly challenging

.Orca AI is transforming maritime operations through real-time AI and computer vision, delivering next-generation situational awareness and decision-making

.Our platform connects onboard crews with shoreside teams, improving navigational safety, reducing human error, and supporting decarbonization through performance optimization

.Founded in 2018, Orca AI is a fast-growing scale-up in an incredibly strong position. We recently raised $73M in a Series B round (May 2025) and have over 1,100 systems deployed to industry giants like MSC, Seaspan, and NYK. What sets us apart is our data – over 100 million nautical miles of proprietary data, making it the largest maritime AI dataset in the world

.As we scale rapidly, we are looking for passionate individuals to join us in defining the future of the maritime world

Responsibilities

• e:Own the end-to-end customer lifecycle for a portfolio of enterprise accounts, including onboarding, adoption, value realization, renewal, and expansi
• onBuild and maintain strong, executive-level relationships with key stakeholders, acting as a strategic partner and trusted advis
• orDevelop and execute account strategies that align customer goals with business outcomes and measurable R
• OILead onboarding and implementation processes in collaboration with cross-functional teams, ensuring smooth and timely deploymen
• tsDrive product adoption and usage through data-driven insights, success plans, and proactive engageme
• ntConduct regular business reviews (QBRs/EBRs) with senior stakeholders, presenting value, insights, and growth opportuniti
• esIdentify and mitigate risks to customer satisfaction and retention, proactively addressing challenges before escalati
• onPartner closely with Sales, Product, and Engineering to advocate for customer needs and influence product directi
• onIdentify and drive upsell and cross-sell opportunities, contributing directly to revenue grow
• thServe as the voice of the customer internally, providing actionable feedback to improve product and customer experien
• ceContribute to team best practices and support the development of customer success process

Qualifications

• le?3+ years of experience in Customer Success, Account Management, or a related client-facing role, with a strong focus on enterprise custom
• orsProven track record of managing complex, high-value accounts and driving retention and expans
• ionStrong experience working in B2B SaaS or technology environme
• ntsDemonstrated ability to engage and influence C-level executives and senior stakehold
• ersExperience owning commercial outcomes, including renewals, upsells, and expans
• ionStrong analytical skills, with the ability to translate data into business insights and customer va
• lueExcellent communication, presentation, and stakeholder management ski
• llsAbility to operate independently in a fast-paced, dynamic environment while managing multiple priorit
• iesStrong cross-functional collaboration skills, working effectively with Sales, Product, and technical te
• amsBachelor’s degree or equivalent experie

Nice to Have

• ave:Experience managing global or APAC enterprise acco
• untsExperience working in high-growth startups or scaling environm
• entsFamiliarity with customer success tools and analytics platf

Who You

• Are:A strategic thinker with a strong business mindset and customer-first app
• roachA relationship builder who thrives in complex enterprise environ
• mentsA proactive owner who drives outcomes end-t
• o-endA strong communicator who can translate technical capabilities into business
• valuePassionate about delivering exceptional customer experiences and measurable i

Impact

Why Orca AI? Our Culture and Benefits

• ve in:Innovation & Data-Driven Intelligence: We are passionate about solving complex problems for the first time in a “greenfield” industry. By leveraging data and intelligence, we create smarter, more efficient solutions that drive lasting c
• hange.Global Impact & Reliability: Our mission is to use technology to make the oceans safer and the world more efficient. We are dedicated to providing our customers with a reliable service they can count on to protect their most valuable a
• ssets.Customer Centricity & Agility: Our customers are at the heart of everything we do. We embrace agility as an essential part of our workflow, enabling us to respond effectively to changing market conditions and provide the best possible se
• rvice. Global Collaboration: Diversity is our strength. We operate across Japan, Singapore, and Greece, supported by a diverse remote team spanning Europe and Asia, fostering a truly international perspective on maritime chall
• enges.High-Energy Environment & Balance: We foster a vibrant, high-energy work culture. In our Tel Aviv office, we enjoy a dog-friendly environment and maintain a unique work-life balance, working 4 days a week from the office to stay connected and ins

Orca AI is an equal-opportunity employer committed to fostering a diverse and inclusive work environment for all. We encourage applications from candidates of ALL diverse backgrounds, and special accommodations are available upon request in all selection phases.

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