Subscription & Revenue Operations Specialist Finance India

Subscription & Revenue Operations Specialist

Full-Time

Finance

India

About Sapaad

Sapaad is a global leader in unified commerce platforms, delivering world-class software solutions for the food and beverage industry. Our flagship product, also named Sapaad, has achieved remarkable success over the past decade, empowering thousands of F&B businesses across 40+ countries—with many more coming onboard each day.

Driven by a passionate team of developers, designers, and product experts, Sapaad is constantly evolving—introducing innovative, industry-defining features that set the benchmark for F&B tech. Headquartered in Singapore, with offices across five countries, Sapaad is backed by seasoned technology veterans with deep expertise in web, mobility, and e-commerce.

Role Overview

This role is critical to ensuring accurate subscription management, timely renewals, revenue optimization, and exceptional customer communication. You will act as the operational backbone of our subscription business—managing upgrades, renewals, billing accuracy, retention initiatives, and customer lifecycle coordination.

You will work closely with Sales, Finance, Support, and Fintech Payment Teams to ensure smooth subscription operations and minimize revenue leakages.

Responsibilities

• Manage subscription activations, upgrades, downgrades, cancellations, and renewals
• Ensure billing accuracy and subscription plan alignment
• Monitor trial conversions and onboarding billing transitions
• Convert customers to long-term and annual plans

Revenue & Retention Operations

• Proactively track renewals and prevent churn
• Execute structured renewal and retention campaigns
• Identify upsell and cross-sell opportunities (new modules, plan upgrades)

Billing & Financial Coordination

• Review and update billing information
• Handle Statements of Account (SoA) and billing-related queries
• Coordinate with payment gateway partners on subscription collections

Data & Reporting

• Maintain and update subscription KPI dashboards
• Track churn rate, renewal rate, and conversion metrics
• Ensure subscription database accuracy and compliance
• Maintain structured documentation of subscription processes

Customer Communication

• Handle subscription-related customer queries via email and calls
• Provide proactive alerts and follow-ups

Qualifications

• 2–5 years experience in SaaS subscriptions, billing, revenue operations, or customer success
• Strong communication skills (written and verbal)
• Customer‑facing experience
• High attention to detail and process discipline
• Strong proficiency in MS Excel / Google Sheets
• Comfortable working in cross‑functional teams
• Ability to work in a fast‑paced, target‑driven environment

What We’re Looking For

• Proactive problem‑solver
• Process‑oriented and analytical
• Revenue‑minded with customer empathy
• Strong ownership mindset
• Ability to identify inefficiencies and improve systems

Apply now

• Email address
• Contact number
• Years of experience on the role
• Salary basis
• Currency
• How did you hear about us
• CV / Resume (file type: pdf|doc|docx, max file size: 2MB)

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