Sourcing Operations & Technology Enablement Manager

Role Summary
This role centers on strengthening sourcing operations by implementing best practices, improving efficiency, and ensuring consistent performance across accounts. We are looking for a results-driven Sourcing Operations leader focused on driving operational excellence, process standardization, and performance improvement across client accounts. Experienced in partnering with account and operational teams to implement sourcing best practices, streamline workflows, and deliver measurable business outcomes. Technology is leveraged as a strategic enabler—supporting sourcing execution, enhancing visibility, and driving data-informed decision-making.
Core Responsibilities
Sourcing Operations Leadership
Partner with account and operational teams to implement best-in-class sourcing practices
Drive efficiencies through process standardization, workflow optimization, and elimination of operational bottlenecks
Lead key sourcing initiatives that improve quality, cycle times, cost control, and overall account performance
Establish governance frameworks to ensure consistent execution and compliance with sourcing standards
Identify performance gaps and implement structured corrective action plans
Monitor KPIs, service levels, and operational metrics to continuously improve delivery
Operational Excellence & Continuous Improvement
Conduct root cause analysis on recurring operational challenges
Design and implement scalable process improvements across sourcing activities
Champion continuous improvement initiatives that enhance consistency and client outcomes
Support change management efforts tied to sourcing transformation programs
Align sourcing execution with broader commercial and operational objectives
Cross-Functional Collaboration
Act as a central liaison between sourcing, account management, operations, and enabling teams
Facilitate clear ownership, accountability, and communication across stakeholders
Support alignment between client objectives and operational delivery models
Ensure initiatives are implemented effectively within live operational environments
Technology Enablement (Supporting Function)
Ensure sourcing processes are effectively supported by existing technology platforms
Promote correct system usage and best-practice workflows
Identify gaps between operational needs and system capabilities
Translate sourcing requirements into structured enhancement requests
Support rollout and adoption of new platform features that improve operational performance
Provide structured triage and escalation of system-related issues
Qualifications
Experience leading or supporting sourcing, procurement, or commerce operations
Strong understanding of operational process design and performance management
Demonstrated ability to drive efficiency and measurable performance improvements
Experience working within technology-enabled sourcing environments
Ability to translate operational requirements into practical system solutions
Strong cross-functional collaboration and stakeholder management skills
Key Attributes
Operationally focused and performance-driven
Structured, analytical thinker with strong problem-solving capability
Influential without direct authority
Detail-oriented with strong governance mindset
Confident operating within embedded, client-facing environments
Committed to scalable, sustainable sourcing excellence
PMC / agency background are welcomed to apply

Tagged as: Change Management