Customer Success Manager

Overview

We’re partnering with a global payments provider looking for a Customer Success Manager who can elevate the experience of our enterprise partners across the APAC region. You’ll be part of our Platform team, managing high‑impact relationships and helping global banks, FinTechs, and digital platforms unlock seamless international payment solutions for their customers.

You’ll serve as the operational owner for a portfolio of key partners, ensuring they extract maximum value from our platform while driving frictionless, scalable, and automated processes.

This is a role where analytical rigor meets relationship leadership — and where your work directly accelerates our growth across APAC.

What You’ll Do

Own and strengthen operational partnerships

• Act as the primary operational contact for enterprise partners — managing escalations, identifying friction, and guiding partners toward best‑in‑class operational performance.
• Facilitate business review meetings and align stakeholders around shared success goals.

Drive strategic operational improvements

• Build and execute operational success plans to unlock partner growth and maximize impact.
• Analyze operational performance, uncover improvement areas, and lead data‑driven initiatives that enhance quality and scale.

Scale internal and external operations

• Deep‑dive into partner, regional, and global operational data to identify key blockers and inefficiencies.
• Collaborate with servicing teams, product, engineering, and compliance to drive cross‑functional improvements on a regional or global level.

Champion automation through API integrations

• Recommend and negotiate the implementation of endpoints and webhooks with partners.
• Ensure both our teams and our partners execute the necessary technical work that leads to automation, efficiency, and reduced manual workload.

Elevate partner and customer support quality

• Analyze support experiences end‑to‑end, identifying gaps in resolution, speed, and communication.
• Work with internal teams and partners to continuously optimize support performance and reduce contact volumes.

About You

You have the perfect blend of analytical thinking, customer empathy, and operational leadership. You’re not just comfortable in a fast‑growing environment — you thrive in one.

You bring:

• 3+ years of experience in banking, fintech, or related fields.
• A track record of delivering measurable, high‑impact projects (be ready to showcase at least three).
• Strong data‑driven decision‑making skills — you turn insights into action.
• A creative, solutions‑first mindset and the ability to navigate roadblocks with diplomacy and perseverance.
• Excellent communication and negotiation skills with internal teams and external partners.
• You are fluent in Japanese as the role requires managing and supporting enterprise customers and key partners based in Japan, including conducting business review meetings in Japanese.

We regret to inform that only shortlisted candidates will be notified.

EA Reg No: R22105268, Emerson Palma

Allegis Group Singapore Pte Ltd, Company Reg No. 200909448N, EA License No. 10C4544

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