Talent Operations Enablement Manager

Overview

The Talent Enablement Manager supports the delivery of scalable, consistent Talent Management operations across the enterprise. Reporting to the Head of Talent Management Operations, this role focuses on improving how work gets done across the talent lifecycle (recruiting and onboarding, learning, talent management practices). You will help streamline workflows, introduce practical AI-enabled solutions, strengthen execution discipline, and improve visibility into program performance. This role is ideal for an operationally strong, AI-curious leader who enjoys building smarter processes, reducing manual effort, and helping teams work more efficiently.

What You’ll Do

• Lead a Talent Enablement team responsible for high-volume operational workflows that support Talent programs.
• Identify and implement practical AI and automation solutions to simplify work (e.g., GPT-based assistants, workflow tools, reporting enhancements).
• Standardize processes and establish clear SOPs to improve consistency and quality.
• Track performance metrics and build simple dashboards that increase transparency into delivery and outcomes.
• Drive continuous improvement efforts to reduce friction, improve service levels, and enhance the employee experience.

What You’ll Bring

• Bachelor’s degree preferred
• 5+ years of experience in Talent Operations, HR Operations, Learning Operations, or a related field.
• Experience leading workstreams or managing a small team in a service-oriented environment.
• Strong process mindset with the ability to spot inefficiencies and improve workflows.
• Interest in AI tools and automation, with experience applying them to improve productivity.
• Strong communication skills and the ability to collaborate across teams.

Job Level

LEVEL M1

Pay Transparency

Salary Range: $100,000-$128,000

Overtime eligible: Exempt

Discretionary bonus eligible: Yes

Sales bonus eligible: No

Actual base salary will be determined based on several factors but not limited to individual’s experience, skills, qualifications, and job location. Additionally, employees are eligible for an annual discretionary bonus. In addition to base salary, employees may also be eligible to participate in an incentive program.

Our Benefits

We provide a full package of benefits for employees – and have unique offerings for a modern workforce, including leave programs, adoption assistance, and student loan repayment programs. Based on feedback from our employees, we continue to refine and add benefits to our offering, so that you can flourish both inside and outside of work. Click here to discover more about our comprehensive benefit options or visit our NYL Benefits Site.

Our Commitment to Inclusion

At New York Life, fostering an inclusive workplace is fundamental to who we are and how we serve our communities. We have a longstanding commitment to creating an environment where individuals can contribute their best and succeed together. This foundation is rooted in our core values of humanity and integrity, ensuring that every employee feels valued and supported. By embracing a broad range of perspectives and experiences, we achieve greater success and fulfill our promise of providing financial security and peace of mind to families across all communities. Click here to learn more about New York Life’s leadership in this space.

Recognized as one of Fortune’s World’s Most Admired Companies, New York Life is committed to improving local communities through a culture of employee giving and volunteerism, supported by the Foundation. We\’re proud that due to our mutuality, we operate in the best interests of our policy owners. To learn more about career opportunities at New York Life, please visit the Careers page of www.NewYorkLife.com.

Job Requisition ID: 93529

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