Head of Marketing Operations

Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community – delivering real value where people live. We help homeowners protect the essential systems that keep their homes running – from HVAC, appliances, and electrical to water, sewer, gas lines, and more – so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day.

At Oncourse, our people are what makes that possible. We call ourselves SUPERs- Successful, United, Progressive, Empathetic, and Reliable-because that’s how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee‑led resource groups that strengthen connection, community, and belonging across the company.

As an equal‑opportunity employer, our employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, ancestry, marital status, parental status, mental or physical disability, military or veteran status, or any other basis protected by federal, state, or local law. Oncourse Home Solutions is committed to recruiting and retaining talented applicants and to providing all employees with a workplace free from discrimination and/or harassment.

Position Summary

We are seeking a Head of Marketing Operations to join our growing team.

Responsibilities

The Head of Marketing Operations will be a member of the Acquisition Marketing Leadership team, responsible for all aspects of the execution, production and quality control of all marketing campaigns, specifically direct mail, email, digital marketing.

• Team Leadership
  • Manage two teams: campaign operations – taking business intent from channel strategy owners and owning preparatory and project management work; production and QC – managing the physical execution of campaigns while maintaining quality and timing expectations.
• Partner with channel strategy leaders, the Strategic Partnership Group, Retention and other major stakeholders to define, manage, and ensure executability of OHS’s Campaign Calendar, comprising acquisition marketing, cross‑sell, retention, win‑back, renewal notices and other customer communications.
• Collaborate with BI, IT, Contact Center, and other internal stakeholders to manage production planning and execution across multiple channels (Direct Mail, email, online, SMS, and outbound telemarketing).
• Oversee QA, testing and proofing processes to guarantee 100% adherence to intent and timelines.
• Coordinate timelines, approvals, asset exchanges with partners and ensure maximum quality standards; help drive partner satisfaction metrics through flawless campaign execution.
• Ensure adherence to brand standards (internal and partner) and best‑in‑class customer experience.
• Partner with Finance and Marketing Analytics to develop, update and report key operational metrics; provide input to key strategic documents such as weekly and monthly business reviews.
• Manage outside print/production vendors to maximize quality while minimizing cost and time to market; evaluate new vendors and run RFPs as needed.
• Design and implement industry best practices in lean campaign execution management and quality control; reduce timelines and improve execution quality; build business cases for new tools/vendors.
• Manage and mentor a high‑performing associate team.

Experience and Qualifications

• 8+ years of progressive experience in marketing operations, campaign execution and project management.
• 5+ years leading Direct Mail execution.
• 7+ years building high‑performing teams, allocating resources and setting performance goals, with a track record of recognizing outstanding performance and addressing issues promptly.
• Strong leadership and interpersonal skills with proven ability to influence stakeholders and executives up to C‑level.
• Knowledge of the latest marketing automation, quality control and process design trends and best practices.
• Strong analytical and problem‑solving skills with data‑driven decision making.
• Hands‑on Agile and process engineering experience preferred.

Computer Skills

• Proficient PC skills, including Microsoft Office (Excel, Word, Outlook).
• Ability to learn and adapt to different software systems used in daily operations.

Education

Bachelor’s degree or equivalent work experience required; graduate degree in business, marketing, operations or related fields is a strong plus.

Compensation & Benefits

The base pay range for this position is $191,250 – $253,750 USD annually. Compensation may include an annual performance‑based bonus, sales incentive plan or commission target.

Benefits include healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location.

Benefits Highlights

• Competitive Compensation
• Comprehensive Health Coverage (medical, dental, vision, disability)
• 401(k) Plan with 4% company match
• Generous Paid Time Off
• Education Assistance Program
• FSA/HSA Options
• Employee Wellness resources (EAP, legal, financial)
• Vibrant Company Culture (townhalls, recognition, employee business resource groups)

Competencies

Building Effective Teams: Blends people into teams, creates morale, shares wins, fosters open dialogue, encourages ownership and defines success in terms of whole team.

Planning: Accurately scopes tasks, sets objectives, breaks down work, develops schedules, anticipates problems, measures performance, evaluates results.

Process Management: Organizes people and activities, separates and combines tasks efficiently, measures effectively, identifies synergy opportunities, simplifies complex processes, leverages resources.

TQM / Re‑Engineering: Committed to high quality, continuous improvement, data‑driven empowerment, process re‑engineering, openness to experimentation, learning environment.

Drive for Results: Exceeds goals consistently, bottom‑line focus, persuasive and relentless toward results.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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Tagged as: Excel, Project Management