Customer Onboarding & Implementation Specialist

OptiMantra is a fast-growing practice management and EMR/EHR platform built specifically for integrative, wellness, and multidisciplinary healthcare practices. Our mission is simple but powerful: help practitioners spend less time on admin and more time changing lives
We support a wide range of modalities—from urgent and primary care to naturopathic medicine, acupuncture, Traditional Chinese Medicine (TCM), chiropractic, massage therapy, nutrition and dietetics, nurse practitioners, mental health, and more. From online scheduling and patient intake to clinical charting, payments, insurance, and inventory tracking, OptiMantra brings everything together in one intuitive, all-in-one system. We’re building the most complete, reliable, and user-friendly platform in integrative healthcare—and we’re just getting started. Together, we can help make the world healthier.
As a Customer Onboarding & Implementation Specialist , you’ll be on the front lines of our customer experience. You’ll help new practices launch successfully on OptiMantra, guide users through powerful features, and solve real problems for real people doing meaningful work in healthcare. If you love helping others, enjoy learning technology, and want your work to directly support wellness practitioners and patients—you’ll thrive in this role.
Lead new customers through onboarding and setup to ensure a smooth, confident start on the OptiMantra platform
Train customers on platform features, workflows, and best practices
Provide friendly, effective technical support via phone, email, and video calls
Troubleshoot issues, think critically, and deliver solutions that make customers feel supported and heard
Create and improve customer-facing knowledge base articles and training videos
Partner with internal teams to improve processes, documentation, and the overall customer experience
You genuinely enjoy helping people learn and succeed
~ You bring a customer-first mindset and enjoy improving processes
~ You’re comfortable with technology, including scheduling tools, spreadsheets, and database-driven systems
~2+ years of relevant experience in customer support, onboarding, healthcare operations, or technology (experience level flexible for the right candidate)
~ Experience with EMR/EHR or practice management platforms is a plus
~ Background in customer support, IT/help desk, or a clinical/medical office environment is helpful

40k–$65k annually (based on experience) + performance-based bonuses
Fully remote – work where you thrive
Real ownership and real impact in a fast-growing health tech company
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