Sales Operations Manager

About WHOOP

At WHOOP, we’re on a mission to unlock human performance and healthspan. WHOOP empowers members to perform at a higher level through a deeper understanding of their bodies and daily lives.

Role Overview

We’re seeking a highly analytical and strategic Sales Ops Manager to support growth across WHOOP’s retail business. This cross-functional role will support the sales team internally on topics including sales forecasting, contract negotiations, compliance & returns reporting, partnering closely with Operations, Analytics, Compliance, Legal and the broader Sales & Marketing team. The ideal candidate is an exceptional problem solver, data translator, and cross-functional operator who thrives in a dynamic, fast-paced environment.

This role is based in the WHOOP office located in Boston, MA. The successful candidate must be prepared to relocate if necessary to work out of the Boston, MA office.

Responsibilities

• Review monthly retailer-level sales forecasts & monitor risks & opportunities vs our internal forecasts, working cross-functionally with Operations & Sales
• Collect & analyse retailer returns data, owning internal reporting by retailer and region on a monthly basis
• Support Sales & Marketing team with retailer product set-up processes, liaising with internal cross-functional teams as necessary
• Support the Sales team in contract negotiations by working cross-functionally with legal, finance, operations & compliance as required
• Represent the Wholesale Sales & Marketing team in cross-functional expansion discussions, understanding compliance requirements & timelines vs our forecasted go-live dates
• Act as project lead for Sales & Marketing on new initiatives or projects that require cross-functional involvement, sharing regular updates to relevant stakeholders & managing overall timelines
• Work closely with Operations to monitor operational OKRs/KPIs for wholesale, surfacing performance gaps, and recommending corrective actions to the Sales team

Qualifications

• 7-10 years of experience in operations, strategy, analytics, or a commercial function
• Proven ability to interpret complex data and translate it into actionable insights
• Experience managing cross-functional projects and aligning multiple stakeholders
• Entrepreneurial mindset with strong ownership and initiative
• High proficiency in Excel/Google Sheets; familiarity with Sigma, Tableau, or SQL a plus
• Enthusiasm for integrating AI tools into workflows to drive smarter, faster decision-making
• Passion for health, fitness, and performance

Compensation

The U.S. base salary range for this full-time position is $100,000 – $150,000. In addition to the base salary, the successful candidate will also receive benefits and a generous equity package.