Schools Account Manager

We are looking for a proactive and organised Schools Account Manager to join our growing team, focusing on the lifecycle of our 10,000+ school customers, ensuring easy payment, effective onboarding, and subscription renewal.

Requirements

• Minimum of 3 years’ experience in Customer Success, Account Management, or a B2B Customer Support role (SaaS experience preferred)
• Commercial mindset: Understanding of the customer lifecycle and the importance of churn reduction.
• Tech-savvy & process oriented: Comfortable working with data and CRM tools.
• Financial literacy: Comfortable dealing with invoices, purchase orders, and basic reconciliation tasks
• Excellent written and spoken English (C1/C2 level) with the ability to negotiate and persuade, not just troubleshoot
• Proven ability to work independently in a fully remote environment with a reliable Internet connection

Benefits

• 30 days’ holiday per year
• 100% remote & flexible working
• Social events and annual meet ups