Senior Customer Success Manager

Role Overview

The Customer Success Manager acts as the primary advocate for our customers, bridging internal teams to streamline success. The role ensures customers extract maximum value from their foundational Workday system, while serving as a guide on the front lines of their AI journey.

What You Will Do

The Customer Success Manager will ensure customers extract maximum value from their foundational Workday system, while serving as a guide on the front lines of their AI journey—meeting them where they are, assisting with evolving needs, and actively monitoring consumption to drive innovation and long-term ROI.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience in Customer Success, Sales, or Software Consulting, with a proven track record of managing complex, large-scale enterprise customer relationships focused on long-term adoption and retention.

Requirements

• 5+ years of experience in Customer Success, Sales, or Software Consulting
• 1+ year of experience with AI go-to-market strategies and consumption
• Functional domain expertise with Financials and Supply Chain for Healthcare
• Ability to navigate ambiguity, drive strategic solutions, and cultivate deep, executive-level customer relationships
• Excellent verbal and written communication skills
• Excellent organization, time management, and communication skills
• Bachelor degree or equivalent work experience

Benefits

• Dental insurance
• Vision insurance
• Workday Bonus Plan or a role-specific commission/bonus
• Annual refresh stock grants
• Flexible work arrangement (Flex Work)