Digital Customer Success Manager – Shifts 6:00 PM – 2:00 AM (IST)

As a Digital Customer Success Manager, you will work on the execution of digital strategies designed to drive customer value and product adoption at scale. You will play a pivotal role in executing our digital-first customer motions and ensuring our users realize the full potential of the Wrike.

Requirements

• 2+ years in Customer Success, Account Management, or a related Digital/Customer facing role, preferably within a high-growth SaaS environment
• Customer-Centric Mindset: A proven track record of understanding customer needs and delivering value-based outcomes
• Operational Excellence: Exceptional organizational skills to manage high-volume activities without sacrificing quality
• Communication: Fluent English (written and oral) with the ability to lead technical and value-based discussions on a one-to-one basis or at scale to large groups
• Digital & Technical Literacy: Experience leveraging customer success platforms (e.g., Gainsight, ChurnZero) and data insights to execute digital engagement campaigns and drive product adoption
• Analytical Power: 2+ years of experience in data analysis and providing solution-oriented recommendations to improve performance metrics
• Tool Mastery: Hands-on experience with Salesforce, Salesloft, or similar Customer Success automation platforms
• Strategic Implementation: Proven success in building ‘tech-touch’ workflows that reduce manual tasks while maintaining high customer satisfaction
• Adaptive Problem-Solver: A proactive attitude with the ability to iterate strategies swiftly in a fast-paced, dynamic environment

Benefits

• 18 calendar days of paid vacation
• Sick Leave Compensation (5 Paid Uncertified Sick Days)
• Menstrual Leave: Twelve (12) days per calendar year
• Parental Leave: 26 Weeks Maternity / 4 Week Paternity
• 2 Volunteer Days
• Group Medical Insurance (Employees + Dependents)
• Term Life Insurance (Rs 50,00,000)
• Personal Accident Insurance (Rs 50,00,000)
• Monthly Broadband / Internet Reimbursement (INR 1500)
• Hybrid Working Model + Complimentary Lunch & Snacks